Frequently Asked Questions

Here are some example questions we are often asked about our cleaning services. If you have any other queries not listed here, please do get in touch.

 

Can I choose the day my cleaner visits?

We will do our best to accommodate your request for visits on specific days or times.

Do I have to be at home when the cleaner visits?

No, if you are happy to trust our cleaners with your keys we can visit even if you are at work or out of the house for any reason.

Will I always have the same cleaner?

In general, yes, except when your regular cleaner is on holiday or sick etc.

What if I do not like the cleaner you send me?

We always endeavour to match cleaner to client and property type and rarely get it wrong. However if you are not happy with your cleaner we will send you another cleaner if we feel that they will be a good fit.

How do you vet your cleaners?

We require two references from our cleaners and also test them for emotional intelligence, thoroughness of work, sympathy for property and sheer productivity. We have interviewed hundreds of staff, rejecting most in the process. We do not claim to be perfect but we usually get it right.

Do I have to pay the cleaners directly?

No, you don’t have the hassle of leaving cash for cleaners. We pay the cleaners directly ourselves.

Clients pay us by direct bank transfer at the end of every month. Please note that invoices are due for payment within seven days of of receipt.

Do you have a minimum visit time?

Yes, the minimum visit time is for two hours.

Do you provide cleaning materials?

Most clients prefer us to use their own cleaning materials. If you would like us to supply our own materials we can of course accommodate you. Please note that if we supply materials they will be chargeable.

Any more questions? Contact us by email enquiry@prueneat.com or call 01892 322309 (weekdays 9am-6pm) to find out more. All emails will be answered on the same day if sent before 6pm.

 

We also offer a first class professional gardening service with Drew Neat

We also offer a first class professional gardening service with Drew Neat

Our long established associate business, Drew Neat Professional Gardeners, is able to maintain your outdoor spaces to the highest standards all year round. Lawn mowing, beds and borders, hedges – all horticultural tasks are catered for. Using only qualified, enthusiastic and very experienced staff – male and female, all fully equipped with the best tools and machines backed up by regular quality checks. A central office keeps tabs on tasks to carry out, quality of work and bookings. We also develop gardens to their full potential as we maintain them.

Contact us

To find out more or make a booking please email enquiry@drewneat.com or call 01892 322308 (weekdays 9am-6pm).

All emails will be answered on the same day if sent before 6pm.

Visit www.drewneat.com

Join our team

We are always keen to recruit experienced full time or part time domestic cleaners to join our busy team. You can work with us on a self employed or PAYE basis as you wish. Full training will be given and we will need two references from previous employers. You will need your own car to travel direct to clients.

Interested in joining our friendly team? Please email enquiry@prueneat.com

A sparkling clean bath tub and taps - Prue Neat Domestic Cleaning Services

If you are interested in one of our services and would like to know more or book an initial consultation, please email us at enquiry@prueneat.com. We always endeavour to reply to emails the same day, including weekends. Alternatively, you can call 01892 322309, Monday to Friday, 9am-6pm.

Prue Neat Domestic Cleaning, The Pantiles Chambers, 85 High Street, Tunbridge Wells, Kent TN1 1XP

Website design by GInger & Fig